Refund policy

RETURNS & REFUNDS POLICY

Changed your mind? No problem. You have 14 days from receipt to return the product free of charge.

Right of Withdrawal Under EU Directive 2011/83/EU and EU Directive 2023/2673, you have the right to withdraw from this contract within 14 days of receiving the goods, without providing any reason.

How to Exercise Withdrawal You can exercise your right of withdrawal directly from your account at account.dinostore.it, by accessing your order and selecting the return or cancellation option. Alternatively, you can contact us by email with your order number and your intention to withdraw. We will send you a confirmation by email.

Return Shipping Return shipping costs are covered by us. You will receive return instructions after initiating your request.

Refund The refund will be processed within 14 days of receiving the returned product, using the same payment method as the original purchase.

Product Condition The product must be returned intact, in its original packaging, and free from damage caused by use beyond what is necessary to verify the nature, characteristics, and functioning of the item.

Products Excluded from Withdrawal No exclusions from the right of withdrawal apply to products sold in this store.